The world's leading automated proofreading software
Customer Services
Expert Services and Ongoing Support for a Smooth TVT Experience
Professional Services for Successful TVT Deployment
We help organizations successfully deploy TVT, ensuring it fits seamlessly into their workflows and meets industry requirements. Since each organization is different, our approach is not a one size fits all.
Our professional services are designed to:
Ensure compliance with validation requirements, including IQ/OQ and PQ development and execution.
Provide deployment support, including scripting and integration with 3rd-party tools and workflows.
Facilitate user readiness with tracking of training completion, SOP development, and SOP training.
Deliver personalized support, offering daily or weekly hypercare sessions.
Offer best practice advice tailored to your organization's goals.
Our experienced team works closely with your organization to ensure the successful deployment of our software, minimizing disruptions, supporting new users and maximizing your investment.
To learn more about our professional services, book a call with our team.
Customer Support
With TVT, we don’t just deliver a tool—we deliver a commitment to accuracy, compliance, and quality in everything we do, including our customer support. Our dedicated customer success team ensures you have the resources and assistance you need to succeed.
Here’s the support you can expect with every TVT license (no exceptions, no hidden costs):
Comprehensive Support:
Our customer success team has a Customer Satisfaction Rating (CSAT) of 95%. International support can be accessed via our online support system
Free TVT Updates and Upgrades:
Since many of our customers must carry out a validation process when implementing software updates, new versions of TVT are typically released on an annual basis to help reduce this time-consuming process. This means that each release is packed full of process improving upgrades and new features. Learn about our customer-led development process
TVT e-Learning:
Whether you’re looking to get certified to advance your career, brush up on the latest TVT features, or stay GxP compliant, the TVT e-Learning portal offers everything you need to succeed at your own pace.
“Our processes are now much more effective and efficient using this solid and flawless software. Also, the degree of customer support displayed by Schlafender Hase truly created an environment of comfort and a “team” atmosphere.”
Francisco Fernandez Peñaranda
Head of Section, Parallel Distribution and Certificates, European Medicines Agency (EMA)
“The accuracy of this software is amazing. We have found that it catches errors that are impossible to see with the naked eye. The software is very user-friendly, and the support is fantastic.”
Erika Galiatsos,
Corporation Manager, Labeling, Regulatory Affairs, Interchem
